Marianne Haenggi

Head Projects, Governance and Operations - Business Unit Switzerland
Zurich Insurance

11:30 AM AI Driven Business Transformation: Optimising Intelligence, Operational Efficiency and Customer Centricity

·         Overview of Zurich AI program and the value proposition: Enhancing predictive capabilities, eliminating human error and dependency, improving customer experience and driving revenue
·         AI roadmap development and implementation: Business case, funding, resourcing, technology selection, budgeting, leadership and management
·         Developing cross industry partnerships to develop and strengthen AI capabilities
·         Case studies: Current and future capabilities of AI and how it will continue to drive business transformation