21st - 23rd February 2018 | Hilton London Kensington, London, United Kingdom

Gerhard Heide

Director, Global Market Strategy, Customer Engagement Solutions
Pitney Bowes
Gerhard has nearly 20 years of experience with many major B2C companies globally on a wide range of customer insight, data and customer experience technologies, He has lead the design and implementation of significant customer-centric solutions across many key industry sectors including finance, communications, utility, retail and the public sector. Gerhard is a recognized thoughtleader and accomplished speaker, his current focus is on Customer Engagement, Customer Information Management, CRM and Social Media. Gerhard has a background in mathematics and also has worked extensively in collaboration with scientists at CERN and a number of leading universities. He holds an MSc and a PhD in Mathematics from the University of East Anglia.

10:20 AM Driving the Customer Experience Nirvana: Improving Customer Knowledge and Intimacy through Digital Transformation

  • Embracing the fundamental shift towards a digital lifestyle: Exceeding customer expectations across multiple channels and devices
  • Thinking in Moments: Translating customer demands into digital transformation initiatives
  • Leveraging data-driven customer insights: Building a strong foundation for digital transformation
  • Outcomes and Case Study: Enabling customer interactions to improve satisfaction and drive profitability

Check out the incredible speaker line-up to see who will be joining Gerhard.

Download The Latest Agenda