How digital is helping to deliver customer-centric health and care

Garry Fingland, Chief Information Officer, Bupa provided a detailed evaluation on how digital transformation underpins their main strategic pillars – customers, employees and performance. Topics addressed in the presentation include:

  • How digital is changing consumer expectations and future possibilities around healthcare delivery
  • Why complete digital transformation requires a sustained behavourial change
  • Understanding and managing sector challenges
  • Their transformation journey and how they are meeting changing consumer expectations

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