Gero Gunkel

Group AI Lead
Zurich Insurance

10:25 AM Panel Discussion: The Impacts of Disruptive Technology on Businesses: Digital Innovation, Operational Efficiency and Customer Centricity

This panel discussion will focus on disruptive technology (RPA, AI, VR, AR, Big Data and Machine learning ) that is impacting businesses across multiple industries currently. More specifically, the session will look at how you can leverage the technology to enable your business to thrive in the digital era.
·         What is the impact of disruptive technology having on businesses currently?
·         How can the industry bridge the gap between latest technologies, customers and employees?
·         How are different industry sectors leveraging these technologies to create unique value propositions for customers?
·         How can we demonstrate the value of technology and digital transformation: Building the business case, securing buy-in and proving ROI
·         Ingredients to ensure success with new technology: What should be done in the immediate term, long term planning and controlled experimentation
·         The value of consultants: How can we identify and select the right consultants to assist in roadmap development and vision setting?

11:30 AM AI Driven Business Transformation: Optimising Intelligence, Operational Efficiency and Customer Centricity

·         Overview of Zurich AI program and the value proposition: Enhancing predictive capabilities, eliminating human error and dependency, improving customer experience and driving revenue
·         AI roadmap development and implementation: Business case, funding, resourcing, technology selection, budgeting, leadership and management
·         Developing cross industry partnerships to develop and strengthen AI capabilities
·         Case studies: Current and future capabilities of AI and how it will continue to drive business transformation