Conference Day 1 - Tuesday 21st February 2017

08:00 AM - 08:50 AM Registration and networking coffee

08:50 AM - 09:00 AM Chairperson’s opening remarks and welcome

  • Defining and explaining what digital transformation means for your business
  • Unifying the leadership under one clear vision for transformation
  • Mapping out a vision that gives your business the ability to measure progress and make real-time adjustments to improve outcome

Brigitte Cantaloube

Chief Digital Officer
PSA Groupe

Sanjay Sudra

Head of Digital Transformation
Merlin Entertainments

Caron Alexander

Department of Finance
Director of Digital Shared Services

Sergio Rodriguez

Head of Digital Transformation and Innovation
El Mundo

9:30 AM - 10:00 AM Building a set of principles for successful business transformation

Richard Carne, Chief Digital Officer and Head of Digital IT, Met Office
This talk will explain how The Met Office have developed a set of principles to set them up for successful business transformation which all staff can understand and support.
  • Putting users at the heart of your strategy
  • Empowering decision making with advanced analytics
  • Creating a digital academy to train staff
  • Building community support around use of APIs
  • Using business model innovation to drive digital transformation

Richard Carne

Chief Digital Officer and Head of Digital IT
Met Office

10:00 AM - 10:30 AM Digital transformation in a mobile-first world: How to grab the customer in less than 3 seconds

Gerhard Heide, Director, Pitney Bowes

Gerhard Heide

Pitney Bowes

10:30 AM - 11:00 AM Translating digital transformation into clear business value for your organisation

Sanjay Sudra, Head of Digital Transformation, Merlin Entertainments
  • Framing the right narrative for digital transformation
  • Articulating the value of digital technologies to your organization’s future
  • Engaging senior management with the right story for your business
  • The importance of establishing KPIs to measure the impact of digital transformation

Sanjay Sudra

Head of Digital Transformation
Merlin Entertainments

11:00 AM - 11:30 AM Morning coffee

11:30 AM - 12:00 PM Keeping pace with the speed of digital transformation

Neil Roberts, Head of Digital, Eurostar
  • Utilising low-code platforms to accelerate the speed of digital transformation
  • Embedding speed into your organization through business models, process design and collaboration
  • Developing a culture of continuous innovation to stay ahead of the curve and remove the barriers to achieving swift transformation
  • How fast is too fast? Understanding the best pace of change for your organization

Neil Roberts

Head of Digital

12:00 PM - 12:30 PM How low code platforms solve the biggest challenges facing IT and its workforce

Sean Brownwell, Director, Flovate Workflow Technologies
  • The origins of Low code as a natural evolution in business, and how it’s providing a solid framework for Business Process Design
  • Why Low Code offers a solution to the growing IT workforce bottleneck, from ‘Shadow IT’ to ‘Citizen Developer’
  • How to build better processes so you can achieve what is important : Increase process transparency to sharpen responsiveness | Speed up cycle time and reduce the cost | Optimise positive process outcomes, allowing the establishment of best practice

Sean Brownwell

Flovate Workflow Technologies

12:30 PM - 1:00 PM Navigating risk aversion and resistance to change

  • Thinking outside of the box to change corporate mindset
  • Encouraging innovation, partnerships and collaboration to drive change
  • Securing buy-in for change from the top-down
  • Handling objections and listening to fears

1:00 PM - 2:00 PM Lunch & Networking

2:00 PM - 2:30 PM Embracing the digital workplace

David Dunbar, Head of Workplace Digital, Nationwide
  • Understanding the importance of a strong digital workplace in achieving your organisation’s goals in the digital economy
  • Developing a strategy for digital workplace transformation
  • Exploring technology for mobility, collaboration, unified comms and enterprise social
  • Looking at new ways to educate the workforce and encourage collaboration

David Dunbar

Head of Workplace Digital

2:30 PM - NaN:NaN AM The Digital Workplace at the heart of the CDO agenda

Alan Brown, Professor of Entrepreneurship and Innovation, Centre for the Digital Economy
  • What is your vision for the digital workplace?
  • Who are your three most important allies?
  • Does your organisation have a culture which enables change?
  • What three things get in the way?

Alan Brown

Professor of Entrepreneurship and Innovation
Centre for the Digital Economy

3:00 PM - 3:30 PM How digital is helping to deliver customer-centric healthcare

3:30 PM - 4:00 PM Afternoon tea

4:00 PM - 4:30 PM “Fail fast, succeed faster”: Developing an innovation approach in your company

  • Creating a culture of innovation
  • Improving collaboration in your company
  • Designing processes with innovation in mind
  • Creating a “fail fast, succeed faster” and a test and learn approach to innovation
  • Case Studies and examples from wider market

4:30 PM - 5:00 PM When Brand meets Technology: Developing an innovation approach in your company

Dominic Stinton, Partner, Twice Reply
We will be exploring the role that Brand should play in the development and implementation of new customer-centric services, and asking how Marketing, Product and Technology teams can work better together to deliver these services. We will investigate how businesses can best organise themselves to create these new services, and also demonstrate how Design Thinking can be adopted as a new shared language and methodology for getting these services off the ground.

Dominic Stinton

Twice Reply

5:00 PM - 6:30 PM Understanding the principles of digital transformation through Hollywood movies

Xavier Perret, Chief Digital Officer, Orange France
What if digital transformation and all its principles and consequences from Big Data, machine learning, statistical probabilities and digital user experience were already written and portrayed in Hollywood movies?

The world and our businesses are becoming digitalized, we are surrounded by robots, about to drive in autonomous cars, and will benefit from personalized and preventive medicine. We are becoming ultra-connected and digital is now everywhere, forcing us to revisit business processes, customer experience, and even business models. We all know it concerns all industries from manufacturing, medicine, insurance, automobile, entertainment, banks and even society and politics. Learn in a creative way through this keynote how famous Hollywood movies, from The Matrix, Minority Report, Truman Show and even Gattaca and Rollerball anticipated what we are now living in this new digital world and understand the key principles of this digital transformation. What future trends should we be looking out for now?

Xavier Perret

Chief Digital Officer
Orange France

5:20 PM - 5:30 PM Chairperson’s closing remarks

5:30 PM - 6:59 PM Drinks reception