Agenda Day 2

8:30 AM - 9:00 AM Registration and Coffee

9:00 AM - 9:15 AM Chairperson’s Opening Remarks and Welcome

9:15 AM - 9:50 AM The Crown Prosecution Service (CPS) Digital Transformation Journey

Mark Gray, Director of Digital Transformation, Crown Prosecution Services
· How the CPS are replacing paper and discs to exchange data within the Criminal Justice System
· Migrating services to the cloud
· How the operating model and supplier landscape is evolving
· Specific challenges around the operating model and plans to tackle them

Mark Gray

Director of Digital Transformation
Crown Prosecution Services

9:50 AM - 10:25 AM Embracing Agile through the Entire Organisation: Leadership, Buy-in and Change Management

Imran Younis, Group Director Business Transformation, Aldermore Bank
· Conducting a business gap analysis: Identifying potential inhibitors to digital success and opportunities to accelerate business transformation
· Strategy overview: Building and transformation with a step-by-step approach
· Securing management support and buy-in: Driving agile adoption and changing mind-sets across every department and all levels
· Selecting the right leaders and champions to drive agile working: Roles, responsibilities, characteristics and leadership qualities
· Outcomes: Measuring success and ROI

Imran Younis

Group Director Business Transformation
Aldermore Bank
This panel discussion will focus on disruptive technology (RPA, AI, VR, AR, Big Data and Machine learning ) that is impacting businesses across multiple industries currently. More specifically, the session will look at how you can leverage the technology to enable your business to thrive in the digital era.
· What is the impact of disruptive technology having on businesses currently?
· How can the industry bridge the gap between latest technologies, customers and employees?
· How are different industry sectors leveraging these technologies to create unique value propositions for customers?
· How can we demonstrate the value of technology and digital transformation: Building the business case, securing buy-in and proving ROI
· Ingredients to ensure success with new technology: What should be done in the immediate term, long term planning and controlled experimentation
· The value of consultants: How can we identify and select the right consultants to assist in roadmap development and vision setting?

Miles Hillier

Head of Digital Centre of Excellence
Royal Bank of Scotland

Gero Gunkel

Group AI Lead
Zurich Insurance

Majid Al-Kader

Director, Customer Market Insight Skills and Learning
Babcock International

Mark Gray

Director of Digital Transformation
Crown Prosecution Services

Gianvito Lanzolla

Professor of Strategy, Head of the Faculty of Management, Founder and Direc
CASS Business School

11:00 AM - 11:30 AM Morning Coffee and Networking

11:30 AM - 12:05 PM AI Driven Business Transformation: Optimising Intelligence, Operational Efficiency and Customer Centricity

Marianne Haenggi, Head Projects, Governance and Operations - Business Unit Switzerland, Zurich Insurance Gero Gunkel, Group AI Lead, Zurich Insurance Gero Gunkel, Group AI Lead, Zurich Insurance
· Overview of Zurich AI program and the value proposition: Enhancing predictive capabilities, eliminating human error and dependency, improving customer experience and driving revenue
· AI roadmap development and implementation: Business case, funding, resourcing, technology selection, budgeting, leadership and management
· Developing cross industry partnerships to develop and strengthen AI capabilities
· Case studies: Current and future capabilities of AI and how it will continue to drive business transformation

Marianne Haenggi

Head Projects, Governance and Operations - Business Unit Switzerland
Zurich Insurance

Gero Gunkel

Group AI Lead
Zurich Insurance

Gero Gunkel

Group AI Lead
Zurich Insurance

12:05 PM - 12:40 PM Rapid Innovation: Creating New Revenue Streams through Digital Transformation

Jan Sonck, Head of Enterprise Innovation/Enterprise Business Unit, Proximus
· Moving away from being risk averse and moving towards a culture of experimentation and innovation
· The importance of embracing failure and applying the learnings throughout the organisation
· Adopting a data-driven approach to gain deeper insights: Creating and aligning new revenue streams that meet evolving customer demands
· Key tips to accelerate digital transformation initiatives and scale innovations: From pilot to production

Jan Sonck

Head of Enterprise Innovation/Enterprise Business Unit
Proximus

12:40 PM - 1:40 PM Lunch and Networking

8:00 AM - 8:35 AM Department of Finance Presentation

· Reviewing current and emerging risks: Digital threats, current and future technology and regulatory & legal
· Creating awareness throughout organisations to help leaders and employees understand emerging digital risks
· Defining strategies and implementation plans to manage and mitigate the risks more effectively

Gianvito Lanzolla

Professor of Strategy, Head of the Faculty of Management, Founder and Direc
CASS Business School

2:50 PM - 3:20 PM Farewell Afternoon Coffee and Networking

3:20 PM - 3:55 PM DLA Piper Session

Adam Hembury, Director of Innovation, DLA Piper

Adam Hembury

Director of Innovation
DLA Piper

3:55 PM - 4:30 PM Leveraging Virtual Reality and Augmented Reality to Enhance Training and Learning

Majid Al-Kader, Director, Customer Market Insight Skills and Learning, Babcock International
· Understanding organisational requirements and aligning technology selection to meet these objectives
· Reviewing current and future capabilities of VR and AR and in the workplace
· Value: Leveraging technology to develop skills, efficiency and promote safety
· Strategy: Leadership, vendor selection, culture and implementation

Majid Al-Kader

Director, Customer Market Insight Skills and Learning
Babcock International

4:30 PM - 4:40 PM Chairperson’s Closing Remarks and Close of the Conference