Agenda Day 1

8:00 AM - 8:30 AM Registration and Coffee

David Best

Director of Digital Services, Technology & Methodology
Office Of National Statistics

8:40 AM - 9:00 AM Ice Breaker: What are your event objectives?

In order to boost networking and interactivity, the conference will begin with an opportunity for everybody to get to know one another. Attendees will then have 20 minutes to discuss their key objectives for attending the event which will be documented and used as a tool to influence discussions throughout the entire conference.

9:00 AM - 9:35 AM Implementing a Digital Transformation in the Life Sciences Industry

Saskia Steinacker, Global Head of Digital Excellence, Bayer
· Life Sciences sector overview: Understanding the macro issues and how the sector is being disrupted at a global level
· Developing an effective transformation strategy and vision: Roadmap, buy-in, digital focus, investment and change management
· Digital Strategy: Developing, aligning and prioritising the digital strategy with the overall business specific objectives
· Disruptive technology in the life sciences sector: How will AI, data analytics, open platforms, cyber, IoT and block chain drive transformation?

Saskia Steinacker

Global Head of Digital Excellence
This panel discussion is designed to provide an insight into the role and challenges faced by Digital Leaders in the current climate and how the leaders of tomorrow can support them effectively. Ultimately, the discussion will be centred on culture, securing on-going executive support, strategy, process and digital disruption.
· What are the biggest challenges faced by Digital Leaders in the current climate?
· Balancing workload: How can Digital leaders ensure they are prioritising the right things, at the right time and leveraging the relevant support?
· Strategy and vision: Transformation strategy, digital transformation focus and investments
· People and culture: Leadership, culture and digital skill-sets
· Process & governance: Digital innovation management, change management and governance
· Technology & capabilities: Disruptive technologies, platform business models and digital services mastery
· Challenges, opportunities and tips

Caron Alexander

Department of Finance
Director of Digital Shared Services

Imran Younis

Group Director Business Transformation
Aldermore Bank

Lara Burns

Chief Digital and Technology Officer
Age UK

Graham Kellen

Chief Digital Officer

David Best

Director of Digital Services, Technology & Methodology
Office Of National Statistics

10:20 AM - 10:50 AM Driving the Customer Experience Nirvana: Improving Customer Knowledge and Intimacy through Digital Transformation

Gerhard Heide, Director, Global Market Strategy, Customer Engagement Solutions, Pitney Bowes
  • Embracing the fundamental shift towards a digital lifestyle: Exceeding customer expectations across multiple channels and devices
  • Thinking in Moments: Translating customer demands into digital transformation initiatives
  • Leveraging data-driven customer insights: Building a strong foundation for digital transformation
  • Outcomes and Case Study: Enabling customer interactions to improve satisfaction and drive profitability

Gerhard Heide

Director, Global Market Strategy, Customer Engagement Solutions
Pitney Bowes

10:50 AM - 11:25 AM Morning Coffee and Networking

11:25 AM - 12:00 PM Breaking Down Silos and Working Across Multiple Departments

Lara Burns, Chief Digital and Technology Officer, Age UK
· Effectively leading cultural and technological change
· Building the right team: Selecting and developing leaders and individuals who can spot opportunities, promote change, find and fix potential bottlenecks
· Breaking down the silo mentality: Improving communication flow, aligning aims and objectives, unified decision making and shared vision
· Successful strategies and tips for breaking down silos and working effectively across multiple departments

Lara Burns

Chief Digital and Technology Officer
Age UK

12:00 PM - 12:35 PM Transforming Services: Creating a Digital First Organisation

Caron Alexander, Department of Finance, Director of Digital Shared Services
  • Current and future projects: Enhancing public services and driving a digital channel shift
  • Understanding organisational drivers: The focus on driving innovation and efficiency in the Public Sector Digital Infrastructure
  • Reviewing the strategy and process taken to improve and simplify government services
  • Lessons learnt so far and next steps in the transformation journey

Caron Alexander

Department of Finance
Director of Digital Shared Services

12:35 PM - 1:15 PM Quick Fire Technology and Product Demonstrations

This is your opportunity to meet with the vendors in our exhibition hall to learn more about the technology and services that are designed to support you on your projects.
These tech demos will last approximately 10 minutes on four cycles with the opportunity to continue your discussions throughout lunch and other networking breaks.

1:15 PM - 2:15 PM Lunch and Networking

2:15 PM - 2:50 PM Streamlining Operations: Financial and Operational Efficiency through Optimised Intelligence and Automation

Martin Box, Head of Process Centre of Excellence, Post Office Ltd. Peter Prior-Mills , Head of Robotics & Workflow , Post Office Ltd.
· Digital transformation and embracing automation: Optimising operations through cost reduction, increasing speed and improving quality
· Scaling the business appropriately
· Solving inefficiency through real-time business insights that will facilitate better decision making
· Investing in intelligent automation: Determining the best way to invest digital transformation time and funding
· Selecting the right partners, technology to support your journey

Martin Box

Head of Process Centre of Excellence
Post Office Ltd.

Peter Prior-Mills

Head of Robotics & Workflow
Post Office Ltd.

2:50 PM - 3:25 PM Digital Strategy and Business Model Evolution: Launching a Truly Digital Bank

Piotr Piskorski, Head of IT Strategy & Enterprise Architecture, Nordea
· Importance of flexibility and scalability at an organisation level to ensure the business remains relevant and competitive
· Project overview: Drivers, strategies and desired outcomes for creating and launching a new digital operating model
· Building the business case, securing buy-in and gaining approval for the model
· Customer centricity and operational efficiency: Ensuring future projects are aligned with a culture to support these objectives

Piotr Piskorski

Head of IT Strategy & Enterprise Architecture

3:25 PM - 3:55 PM Afternoon Coffee and Networking

4:55 PM - 5:30 PM Rapid Prototyping and Innovation: Customer Driven Digital Service Design

Robert Newham, Head of Digital Product and User Experience Design , Fidelity International
· Business value: Creating products, experiences and businesses
· Customer obsession: Validating the problem fit through co-creation
· Investment: Demonstrating ROI, securing buy-in and subsequent funding to establish accelerator programs
· Developing the right culture, team and processes to support innovation
· Predicting and managing common pitfalls at each phase: Build, learn, measure and optimise
· Process assessment and analysis: Continuously evolving your innovation strategy to sustain success

Robert Newham

Head of Digital Product and User Experience Design
Fidelity International

5:05 PM - 5:15 PM Chairperson’s Closing Remarks and End of Conference Day One

5:15 PM - 6:15 PM Drinks Reception