The Three Pillars of Digital Transformation

The Three Pillars of Digital Transformation

Ahead of the Digital Transformation Forum 2018, CX Network sat down with Martin Box, Head of Process Centre of Excellence, Post Office Ltd to discuss the three key pillars of digital transformation and how the post office is tackling issues of transforming employee culture, futureproofing against digital disruption and improving efficiency, innovation and customer centricity through technology.


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