21st - 23rd February 2018 | Hilton London Kensington, London, United Kingdom

Agenda Day 2

8:30 am - 9:00 am Registration and Coffee

9:00 am - 9:15 am Chairperson’s Opening Remarks and Welcome

9:15 am - 9:50 am The Crown Prosecution Service (CPS) Digital Transformation Journey

Mark Gray, Director of Digital Transformation,Crown Prosecution Services
·         How the CPS are replacing paper and discs to exchange data within the Criminal Justice System
·         Migrating services to the cloud
·         How the operating model and supplier landscape is evolving
·         Specific challenges  around the operating model and plans to tackle them
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Mark Gray

Director of Digital Transformation
Crown Prosecution Services

9:50 am - 10:25 am Embracing Agile through the Entire Organisation: Leadership, Buy-in and Change Management

Imran Younis, Group Director Business Transformation,Aldermore Bank
·         Conducting a business gap analysis: Identifying potential inhibitors to digital success and opportunities to accelerate business transformation
·         Strategy overview: Building and transformation with a step-by-step approach
·         Securing management support and buy-in: Driving agile adoption and changing mind-sets across every department and all levels
·         Selecting the right leaders and champions to drive agile working: Roles, responsibilities, characteristics and leadership qualities
·         Outcomes: Measuring success and ROI
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Imran Younis

Group Director Business Transformation
Aldermore Bank

This panel discussion will focus on disruptive technology (RPA, AI, VR, AR, Big Data and Machine learning ) that is impacting businesses across multiple industries currently. More specifically, the session will look at how you can leverage the technology to enable your business to thrive in the digital era.
·         What is the impact of disruptive technology having on businesses currently?
·         How can the industry bridge the gap between latest technologies, customers and employees?
·         How are different industry sectors leveraging these technologies to create unique value propositions for customers?
·         How can we demonstrate the value of technology and digital transformation: Building the business case, securing buy-in and proving ROI
·         Ingredients to ensure success with new technology: What should be done in the immediate term, long term planning and controlled experimentation
·         The value of consultants: How can we identify and select the right consultants to assist in roadmap development and vision setting?
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Gero Gunkel

Group AI Lead
Zurich Insurance

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Majid Al-Kader

Director, Customer Market Insight Skills and Learning
Babcock International

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Mark Gray

Director of Digital Transformation
Crown Prosecution Services

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Gianvito Lanzolla

Professor of Strategy, Head of the Faculty of Management, Founder and Direc
CASS Business School

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Heleen Snelting

Director of Data Science
TIBCO

11:00 am - 11:30 am Morning Coffee and Networking

11:30 am - 12:05 pm AI Driven Business Transformation: Optimising Intelligence, Operational Efficiency and Customer Centricity

Marianne Haenggi, Head Projects, Governance and Operations - Business Unit Switzerland,Zurich Insurance Gero Gunkel, Group AI Lead,Zurich Insurance Gero Gunkel, Group AI Lead,Zurich Insurance
·         Overview of Zurich AI program and the value proposition: Enhancing predictive capabilities, eliminating human error and dependency, improving customer experience and driving revenue
·         AI roadmap development and implementation: Business case, funding, resourcing, technology selection, budgeting, leadership and management
·         Developing cross industry partnerships to develop and strengthen AI capabilities
·         Case studies: Current and future capabilities of AI and how it will continue to drive business transformation
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Marianne Haenggi

Head Projects, Governance and Operations - Business Unit Switzerland
Zurich Insurance

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Gero Gunkel

Group AI Lead
Zurich Insurance

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Gero Gunkel

Group AI Lead
Zurich Insurance

12:05 pm - 12:40 pm Rewriting Existing Business Models through Digital Transformation

Jo Hutchinson, Deputy Director of Digital,Prince's Trust
·         Determining  the best digital model for your organisation and exploring new ways of working
·         Cultural shift, breaking down silos and overhauling your existing operating model
·         Re-engineering existing processes and embedding them into a digital operating model
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Jo Hutchinson

Deputy Director of Digital
Prince's Trust

12:40 pm - 1:40 pm Lunch and Networking

1:40 pm - 2:10 pm Case Study: Enhancing Collaboration and CX through Co-creation of Scriptura Web Designer

Geert Fransen, VP Marketing,Inventive Designers
  • Belfius Bank: Reviewing their challenges, objectives and the business case
  • Solution: Decreasing IT dependency, improving agility and enhancing relationships between the Belfius Bank and their customers
  • Proof of concept, KPI’s and metrics: Evaluating performance of the solution
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Geert Fransen

VP Marketing
Inventive Designers

2:10 pm - 2:45 pm Creating a Culture of Transformation: Changing Leadership, User and Workplace Behaviour

Simon Swan, Digital Strategy - Transformation,Met Office
·         Creating a culture for continuing success: Moving from one-off projects to ongoing transformation and innovation at an organisational level
·         Importance of leadership: Enforcing behaviours across traditional business units and silos to ensure alignment of projects and business objectives
·         Digital skills: Developing capabilities with a completely new set of tools and embedding them in all areas of the business
·         Effective change management: Creating an holistic view across a wider range of stakeholders with a richer engagement model
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Simon Swan

Digital Strategy - Transformation
Met Office

·         Reviewing current and emerging risks: Digital threats, current and future technology and regulatory & legal
·         Creating awareness throughout organisations to help leaders and employees understand emerging digital risks
·         Defining strategies and implementation plans to manage and mitigate the risks more effectively
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Gianvito Lanzolla

Professor of Strategy, Head of the Faculty of Management, Founder and Direc
CASS Business School

3:20 pm - 3:50 pm Afternoon Coffee and Networking

3:50 pm - 4:25 pm DLA Piper Session

Adam Hembury, Director of Innovation,DLA Piper
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Adam Hembury

Director of Innovation
DLA Piper

4:25 pm - 5:00 pm Leveraging Virtual Reality and Augmented Reality to Enhance Training and Learning

Majid Al-Kader, Director, Customer Market Insight Skills and Learning,Babcock International
·         Understanding organisational requirements and aligning technology selection to meet these objectives
·         Reviewing current and future capabilities of VR and AR and in the workplace
·         Value: Leveraging technology to develop skills, efficiency and promote safety
·         Strategy: Leadership, vendor selection, culture and implementation
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Majid Al-Kader

Director, Customer Market Insight Skills and Learning
Babcock International

5:00 pm - 5:10 pm Chairperson’s Closing Remarks and Close of the Conference